- We will provide a swift return or exchange.
- Please note that you are responsible for the shipping the boots back to us.
- Boots must be in unworn, mint condition to qualify for a return or exchange.
- For an exchange, we will ship the second pair to you free via ground shipping. (U.S. only, international clients are responsible for shipping back and forth.)
- We ship in sturdy boxes that can be re-used so you don't have to search for a box.
- A return/exchange form is provided in the bottom of every box.
- Yes, it's that simple.
International clients Only:
You are responsible for any back and forth costs. Due to the high cost of sending/receiving/cancelling international payments, there is a 10% surcharge on returns/cancellations.
- I recently purchased a pair of the Robin style boots and received them quickly. However, they were one size too big. One quick phone call later, I was able to send them back off, where they were quickly exchanged and the proper size on their way. I was extremely pleased with the rapid service, including the exchange, and the great customer care over the phone. You guys run a great shop, and I'd gladly purchase again. Thank you for your excellent service. xxxx Mason
- I want to thank you for your prompt attention to me request for an exchange of boots. The new pair arrived yesterday and they are great. They are exactly the look that I was going for. They will compliment my renaissance outfit perfectly. I am looking forward to wearing them (the boots) to the Arizona Renaissance festival in February in Apache Junction. Again Thank very much.